Privacy Policy

This Privacy Policy describes how Tax Trove Accounting Software Solutions (Pty) Ltd ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "your") when you use our accounting platform ("Tax Trove"). We are committed to respecting your privacy and ensuring the security of your personal information in compliance with the Protection of Personal Information Act (POPIA). By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect
   
   1.1. Personal Information: We may collect personal information such as your name, email address, contact details, and other information necessary to provide you with access to the Platform.
   1.2. Usage Data: We may collect information about your use of the Platform, including your IP address, device information, browser type, and usage patterns.
   
   
2. Use of Information
   
   2.1. We use the information we collect to provide, maintain, and improve the Platform, as well as to communicate with you about our services, updates, and relevant information.
   2.2. We may use your personal information to personalise your experience, analyse usage patterns, and optimise the Platform's performance and functionality.
   2.3. We may also use your information for legal or compliance purposes, such as to fulfil our obligations under applicable laws and regulations, including POPIA.
   
   
3. Data Security
   
   3.1. Tax Trove is cloud native service that is hosted on Firebase, a sub-platform of Google Cloud Platform. All Firebase services have successfully completed the ISO 270001 and SOC 1, SOC 2 and SOC 3 evaluation process, and some have also completed the ISO 27017 and ISO 27018 certification process. You can read more about Firebase privacy certifications here.
   3.2. We take data security seriously and implement stringent measures to protect your personal information stored on the Firebase platform.
   3.3. Storage Security: Your data is stored securely on Firebase servers, which employ industry-standard security protocols and infrastructure to safeguard against unauthorised access, use, or disclosure.
   3.4. Encryption in Transit: All data transmitted between your device and the Firebase servers is encrypted using secure transport protocols (e.g., HTTPS) to ensure the confidentiality and integrity of your information.
   3.5. Encryption at Rest: Your data is encrypted at rest using industry-standard encryption algorithms, providing an additional layer of protection against unauthorised access.
   3.6. Access Controls: We enforce strict access controls and limited privileged access to your personal information stored on Firebase. Only authorised personnel with a need-to-know basis have access to the data, and access permissions are regularly reviewed and audited.
   3.7. Monitoring and Auditing: We continuously monitor our systems for any potential security threats or vulnerabilities. Regular security audits and assessments are conducted to identify and address any risks to the security of your data.
   
   
4. Data Retention
   
   4.1. We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
   4.2. When your personal information is no longer required, we will securely delete or anonymise it.
   
   
5. Third-Party Services
   
   5.1. We may use third-party service providers to assist us in operating the Platform and delivering our services. These third parties may have access to your personal information but are obligated to protect its confidentiality and use it only for the purposes specified by us.
   
   
6. Cookies and Tracking Technologies
   
   6.1. We may use cookies and similar tracking technologies to collect information about your usage of the Platform and improve your experience. You can manage your cookie preferences through your browser settings.
   
   
7. Your Rights
   
   7.1. You have the right to access, update, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities.
   7.2. To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us using the information provided in the Contact Us section below.
   
   
8. Changes to this Privacy Policy
   
   8.1. We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on the Platform.
   8.2. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
   
   
9. Contact Us
   
   9.1. If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact us at info@taxtrove.co.za